Fequently Asked Questions

Do I have root access to my VPS?

Yes. You have full root access to your VPS. You can modify and manage every file, user, network socket, firewall rule, and so on.

Do I get a control panel?

Yes, you always have the RapidVPS website control panel which allows you to perform high level tasks on your VPS. Click Here for more information. Secondly, you can equip your VPS with a commercial control panel such as WHM/Cpanel for a small upgrade fee. Finally, you can install and self-support one of the many open source control panels on the internet, such as webmin and VHCS.

Can I upgrade my VPS later?

Yes. All of our VPS packages can be upgraded and downgraded at anytime- automatically, at no penalty and without service interruption.

How can I pay?

We accept all major credit card brands as well as Paypal.

How long do I have to wait for my VPS?

All VPS orders are activated instantly. You will receive your login information only minutes after processing an order. Although the competition claim automatic/instant activation, few deliver.

What VPS architecture do you use?

We use a highly customized OpenVZ kernel to enhance and ensure fairness. .

What is the network speed?

We run our own network! We do not lease servers from a datacenter and resell them. Due to this, we can speak intelligently about our network status and make changes to it when necessary. Our network connects with multiple gigabit and OC-48 peers, including TWTC, Savvis, Cogent, Broadwing, and Level3. Our servers are connected to the network at 100 mbit. You can read more about our Network [here].

Do I pay tax on my order?

No. The price you see is the price you pay.

Do you support the APF Firewall.

Yes. All of the iptables modules which APF requires, are available in your server.

Is adult content allowed?

Yes. Any content legal under U.S. law is permitted.

Is IRC content permitted?

No. This includes all forms of IRC clients and IRC servers.

Can I reload my OS?

Yes! You can reload and change your OS at anytime, automatically, via our web control panel. Unlike Virtuozzo's VZPP, which allows you to restore your existing OS only, our panel allows you to change your OS. Today you can be using Fedora and tomorrow, experimenting with Gentoo.

Without a control panel, what can I do?

Everything! The only disadvantage is that you do not have a nice web interface to click around in. If you enjoy or are interested in truly administering a Linux server, a control panel can be limiting and annoying. Discover the power of the CLI! What languages do you offer Support in?

Do you have telephone support?

YES! We offer live, U.S. based telephone support Monday through Friday, 8 AM to 6 PM. We offer ticket support after hours and weekends as our after-hours techs may be in the Datacenter and not near a phone.

TESTIMONIALS

  • " Whenever I or one of my users have an issue, I can open a ticket and it will be answered within minutes. All issues have been cleared within a short time. " Conrad Parvin integritycustomhosting.com

  • " RapidVPS is a very stable provider with excellent technical support. I've been with them for 3 years, and I would highly recommend them. " Casey Melcher www.caseymelcher.com

  • " RapidVPS has been one of the best hosts I've ever had. I never had any problem with down time and the support was always superb. " Mike Ems mvied.com

  • " Nothing bad to say about this company! Best host by far and all issues are taken care of quickly. Everything is customizable. Do not trust your siteswith anyone else. " Brad S. blocknews.net

  • " I have had 10 to 20 sites hosted on a reseller site through RapidVPS for several years now. I hardly ever have a problem, but when I do, support is only a ticket away. " Brenda McCurdy BrendaMC.com

  • " Our previous host suffered a catastrophic data loss and stopped responding to support tickets, we set up an account with RapidVPS and had a Vps running Debian and Virtualmin set up the next day. " James Iannarelli the3ht.com

  • " I've hosted with RapidVPS since 2003. Their personal level of support has been the reason I continue to host all of my and my clients' domains with them. I would recommend them to anyone, from novices to expert sysadmins. " Dan Leone www.shardin.org

  • " Just wanted to say Thanks to RapidVPS Hosting. We run safelists and use RapidVPS for hosting. They never have downtime and their support is second to none! You guys are the Best! " John Greffe worldlistpro.com

  • " Whenever I have had a problem I've used the support email system and always had a timely and understandable response issues have always been resolved. " Chris Daily MySafelistMailer.com

  • " I've been using RapidVPS since fall 2008 and have always had greatservice and reliability. Can't recommend them enough. " Chris Mahan christophermahan.com

  • " I open a support ticket about some arcane mail issue or a problem with the server and moments later I get assistance. I don't think I've ever had an issue last more than a few hours. " Colin Summers brucekapson.com

  • " I've been with RapidVPS for two years and have been delighted! Especially with their customer service. " Terry Zwierzynski www.solo-e.com

  • " I've been with RapidVPS for 3 years now and it has been a great experience. " Casey Blackburn www.synapseconnections.net

  • " We have been using RapidVPS as our hosting needs for the past 5 years with 100% satisfaction!! " Josh Hamm widye.com

  • " After over five years of service, I will have to say that RapidVPS is an excellent server provider. Thank you RapidVPS! " Richard Matteson gttw.org

  • " RapidVPS has affordable and have great customer service. Their virtual private servers are ultra-fast and reliable. " Frank Salinas franksalinasonline.com

  • " After being a customer for 2 years of service I have only had 2 Scheduled downtime's for maintenance. They have excellent Up Time!! " Casey Watkins www.webproseo.net

  • " I will like to recommend RapidVPS, as a very reliable Vps company, Very professional and excellent technical support. " Luis Reynoso reycamp.com

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